Help Center & FAQ

You'll instantly receive a beautifully formatted PDF file containing full row-by-row crochet instructions, stitch charts, material lists, and a QR code linking to HD video tutorials. Since it's digital, no physical items will be mailed to you!

The moment your payment clears, we'll send a warm email to your inbox from support@crochevia.shop containing your secure download link. Just click the link and save the PDF to your favorite device.

Instantly! Downloads usually arrive within 1-2 minutes. If you don't see it after 10 minutes, take a quick peek in your spam or promotions folder.

Don't worry! Links are valid for 30 days to keep your files secure. If yours expired or just won't cooperate, email us at support@crochevia.shop with your order number, and we'll happily send you a fresh link.

Absolutely. We know files can go missing. Just shoot us an email with your order number, and we'll get it right back to you.

All our patterns come as high-quality PDF files. They are crisp, easy to read, and compatible with almost any device.

You can open your pattern on a Mac, PC, iPad, iPhone, Android tablet, or Kindle Fire. We love using a tablet for the best crafting experience!

Any basic PDF reader works wonderfully. We personally love Adobe Acrobat Reader (free), GoodNotes or Notability (for iPads), and Apple Books.

Yes, indeed! Every Crochevia pattern includes a special, print-friendly, ink-saving summary page so you can easily mark off your rows with a pen.

Yes. Every download link we send is unique, personal, and time-limited, delivered over a secure 256-bit encrypted connection.

We warmly accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All checkouts are securely processed by industry-leading providers.

Completely. Our checkout uses top-tier SSL encryption, and we never ever store your full card details on our servers.

Our default is USD, but we also seamlessly support GBP and EUR via the market selector at the top of our page. Prices automatically adjust to current friendly market rates.

Depending on where you live (like the EU or UK), applicable taxes like VAT might be added at checkout, simply because local laws require us to do so.

Please email us right away at support@crochevia.shop! This happens very rarely, but we will personally investigate and make sure you get your pattern immediately.

Of course! Just email our support team with your order number, and we'll craft a formal PDF invoice for your records.

Because our patterns are instant digital downloads, they can't be physically returned. We generally don't offer refunds once downloaded, but we handle every request with a kind, customer-first approach. See our Refund Policy for the full scoop.

We'll gladly issue a refund if a technical glitch prevented you from accessing the file, if you accidentally bought the exact same pattern twice, or if you somehow received the wrong file.

Reach out to us within 7 days at support@crochevia.shop. We’ll review your situation and do our very best to get the right pattern into your hands.

Once we approve it, refunds typically float back to your original payment method in about 5-10 business days, depending on your bank.

We design for everyone—from Complete Beginners to Intermediate stitchers. Every product page proudly displays a difficulty badge so you know exactly what to expect.

Our patterns are beautifully written using standard US crochet terminology. Don't worry if you're used to UK terms—we always include a handy conversion chart inside!

You'll find the finished size clearly listed on every product page. Keep in mind that your personal tension and yarn choice might make it a little bigger or smaller!

Every pattern lists the exact yarn weight, fiber, and colors we used. However, you don't have to buy our specific brand—any equivalent yarn weight will work just beautifully.

Yes! We pack our patterns with gorgeous, full-color progress photography to guide you through the tricky parts, assembly, and embroidery.

Absolutely. Tucked inside your PDF is a QR code that takes you straight to our free, HD video tutorials to help you visualize the stitches.

Of course! Crafting is all about creativity. As long as you match the recommended yarn weight category (like DK or Worsted), your project will turn out wonderfully.

We list the recommended hook size on the product page and in the pattern. Using a different hook will just change your gauge and the final size of your plushie.

Currently, all Crochevia patterns are lovingly written in English, though we are exploring translations for the future!

Open the PDF, hit Print, and make sure your scale is set to 100% (don't scale to fit). We format them perfectly for standard A4 or US Letter paper.

Not at all. While the photos look lovely in color, we've thoughtfully included a special black-and-white summary page designed to save your precious ink.

Yes, and we highly recommend it! Using an app like GoodNotes lets you zoom in on photos, highlight rows, and doodle notes right on the pattern.

We kindly ask that you don't. Your purchase is a personal license just for you. Sharing or forwarding the file hurts our small business, but we'd love it if you sent your friend a link to our shop!

No, uploading our PDFs to any public or private file-sharing platform is strictly prohibited and violates our copyright.

Yes, we love that! You are more than welcome to sell the physical, handmade items you create at craft fairs, markets, or your own Etsy shop. We just kindly request that you credit 'Crochevia' as the designer.

No. The PDF pattern file is strictly for your personal use. Reselling, sharing, or redistributing the digital instructions is prohibited.

If you're hosting a paid class, you'll need a Commercial License. Reach out to us at support@crochevia.shop and we can chat about it!

Our personal license only covers small-batch, handmade sales by individual crafters. For mass commercial production, please contact us for licensing.

First, take a quick peek in your spam or junk folder. If it's hiding, email us at support@crochevia.shop with the address you used at checkout, and we'll track it down for you.

Try downloading it again using a different browser like Chrome or Safari. If it still won't open, email us and we'll hand-deliver a fresh copy to your inbox.

This is incredibly rare, but if it happens, email us immediately! We'll verify your file and send a complete, perfect replacement right away.

The most common culprit is a tension (or gauge) difference! If you crochet tighter or looser than the pattern calls for, the shape can shift. Check your hook size and yarn weight, or reach out to us for advice.

We proudly respond to all support emails within 24 hours on business days (Monday through Friday, 9am to 5pm).