Privacy Policy

2. Information We Collect

When you visit us, we gather a few details to make your shopping and crafting experience seamless:

• Contact Details: Things like your name and email when you check out or sign up for our newsletter.
• Your Orders: What patterns you’ve loved, your downloads, and your order history.
• How You Shop: Helpful details like the pages you browsed, device type, and basic analytics to help us build a better site.
• Your Messages: Any emails you send to our support team so we can assist you better.

Please note: We do not store your credit card information. All payments are handled safely by secure third-party processors like Stripe or PayPal.

3. How We Use Your Information

We use this information strictly to improve your Crochevia experience:

• To process your orders and quickly deliver your patterns via email.
• To provide friendly, helpful customer support when you need it.
• To send you updates about your orders.
• To share new patterns or crafting tips via our newsletter (only if you opted in, and you can leave anytime).
• To ensure our website runs smoothly and legally.

4. Legal Basis for Processing (GDPR)

For our friends in the European Economic Area (EEA), we process your data on these legal grounds:

• Contract performance: To fulfill your purchase and get you your downloads.
• Legitimate interest: To improve our shop, keep it secure, and understand what patterns you love.
• Consent: For newsletters (which you can withdraw at any time).

5. Data Sharing & Third Parties

We believe your data is yours. We never sell your personal information. We only share data with trusted partners who help keep the lights on:

• Payment processors (Stripe, PayPal) to handle your transactions safely.
• Email platforms to deliver your patterns and newsletters.
• Analytics providers (like Google Analytics) to help us see which pages are popular.

6. Your Rights

You are always in control. You have the right to access, correct, or delete your personal data. If you want to unsubscribe from marketing, take your data elsewhere, or just have a question about how we handle things, email us at support@crochevia.shop.

7. Data Retention

We keep your data only as long as we need it to serve you—typically up to 5 years for order records, or until you kindly ask us to delete it.

8. Cookies

We use small files called cookies to make your visit smoother. For the full scoop, pop over to our Cookie Policy.