Help Center & FAQ

You receive an instant-download PDF file containing full row-by-row crochet instructions, stitch charts, material lists, gauge notes, progress photos, and a QR code linking to HD video tutorials. No physical item is shipped.

Immediately after your payment is confirmed, you will receive an email from support@crochevia.shop containing a secure download link. Click the link to save the PDF to your device.

Downloads are delivered instantly — typically within 1-2 minutes of payment confirmation. If you haven't received your email within 10 minutes, please check your spam folder first.

Download links are valid for 30 days from purchase. If your link has expired or isn't working, contact us at support@crochevia.shop with your order number and we will resend it immediately.

Yes. Contact support@crochevia.shop with your order number and email address and we will resend your download link within 1 business day.

All patterns are delivered as PDF files (Portable Document Format). This is compatible with virtually all devices and operating systems.

You can read your pattern on a PC, Mac, iPhone, iPad, Android phone, Android tablet, Kindle Fire, or any device that supports PDF files. We recommend a larger screen (tablet or computer) for the best experience.

Any PDF reader will work. Popular choices include: Adobe Acrobat Reader (free, all platforms), GoodNotes (iPad), Notability (iPad), Apple Books (iOS/Mac), Preview (Mac), and Google Drive PDF viewer.

Yes! All Crochevia patterns include a print-friendly summary page. We recommend printing on standard A4 or US Letter paper at 100% scale. Every pattern includes a print-friendly clean version.

Yes. All download links are unique, personal, and time-limited. Our website uses 256-bit SSL encryption for all data transmission.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed by PCI-DSS compliant payment providers.

Absolutely. Our checkout uses 256-bit SSL encryption. We never store your full card details on our servers. All payment processing is handled by industry-leading secure payment processors.

Our default currency is USD. We also support GBP (British Pounds) and EUR (Euros) via our market selector in the header. Prices are automatically converted at current market rates.

Tax obligations vary by country. Where required by law (such as VAT in the EU/UK), applicable tax may be added at checkout based on your location.

Please contact support@crochevia.shop immediately with your order number. This is rare but we will investigate within 2 hours and either resend your download or issue a full refund.

Yes. Contact support@crochevia.shop with your order number and we will provide a formal PDF invoice within 1 business day.

Due to the instant digital nature of our products, refunds are generally not available once a file has been downloaded. However, we review every case with a customer-first approach. See our full Refund Policy for details.

We will always issue a refund if: (1) the download link did not work and you could not access the file, (2) you accidentally purchased the same pattern twice, (3) you received the wrong file. Contact us within 7 days of purchase.

Contact us within 7 days at support@crochevia.shop. We will review the situation and do our best to help you get the right pattern.

Once approved, refunds are processed to your original payment method within 5-10 business days, depending on your bank or payment provider.

In some situations where only part of a bundle order was affected, we may offer a partial refund. Contact our support team to discuss your specific case.

We have patterns ranging from Complete Beginner (no crochet experience needed) to Intermediate. Every product page clearly displays the difficulty level badge before you purchase.

All Crochevia patterns are written in US crochet terminology. Each pattern also includes a US-to-UK conversion chart for international crafters.

The finished size is listed on every product page under 'Technical Specifications.' Finished sizes may vary slightly based on yarn weight choice, hook size, and personal tension.

Each pattern includes a complete materials list with the exact yarn weight, fiber content, and color recommendations. You do not need to buy our specific yarn — any equivalent weight yarn will work.

Yes! Every pattern includes full-color progress photography showing key construction steps, assembly techniques, and embroidery guidance.

Yes. Every Crochevia pattern includes a QR code inside the PDF that links to free HD video tutorial content on our channel.

Yes, yarn recommendations are guidelines. The most important factor is using the correct yarn weight category (e.g., DK, Worsted). Using a different brand will not affect the pattern instructions.

The recommended hook size is listed on every product page and in the pattern. Using a different hook size will change your gauge and therefore the finished size of the project.

Our patterns assume basic crochet knowledge (how to make a magic ring, single crochet, increase, decrease). If you are a complete beginner, we recommend following our free beginner guides in the blog first.

Currently all Crochevia patterns are written in English. We are working on translations for Spanish, French, and German for future releases.

Open the PDF in any PDF reader (Adobe Reader recommended) and select File > Print. Print at 100% scale (do not scale to fit). Choose your paper size (A4 or US Letter) as noted in the pattern header.

Color is helpful for progress photos, but not required. Every pattern includes a print-friendly black-and-white summary page specifically designed to save ink.

Yes! Tablets are excellent for following patterns. Use apps like GoodNotes or Notability (iPad) to annotate the pattern, highlight completed rows, and add notes.

No. Each purchased PDF is licensed for personal use by the purchaser only. Sharing, forwarding, or distributing the PDF is a violation of our copyright. Friends may purchase their own copy.

No. Uploading our PDFs to any platform, cloud service, or file-sharing site is strictly prohibited. Please see our Copyright Policy for details.

Yes! You may sell handmade finished items created from Crochevia patterns at craft fairs, markets, or your Etsy shop, provided you credit 'Crochevia' as the pattern designer. This is included in your personal use license.

No. Reselling, sharing, or redistributing the PDF file is strictly prohibited. You purchased a personal use license for the instructions only.

Teaching from Crochevia patterns in paid classes requires a Commercial License. Contact support@crochevia.shop for commercial licensing inquiries.

Mass commercial production requires a Commercial License. Personal license covers small-batch handmade craft sales only. Contact us at support@crochevia.shop for commercial inquiries.

No, without written permission from Crochevia. Contact support@crochevia.shop for rights and permissions inquiries.

All crochet pattern designs, photographs, and written content are the exclusive intellectual property of Crochevia. Copyright is retained in full by Crochevia even after purchase.

First, check your spam or junk mail folder. If it's not there after 10 minutes, contact support@crochevia.shop with the email address you used at checkout and we will locate your order.

Try downloading the file again using a different browser (Chrome, Firefox, Safari). If the issue persists, email support@crochevia.shop and we will send you a fresh copy immediately.

Contact support@crochevia.shop immediately. We will verify your file and send a complete replacement within 24 hours. This type of issue is extremely rare.

The most common cause is a tension (gauge) difference. Each pattern specifies a required gauge. If your gauge differs, you'll need to adjust your hook size. See our Gauge Guide in the blog for help.

We respond to all support emails at support@crochevia.shop within 24 hours on business days (Monday through Friday, 9am-5pm Central Time).

Email us at support@crochevia.shop or use the contact form at crochevia.shop/contact. Please include your order number for fastest service.