Privacy Policy | Crochevia

1. Who We Are

Crochevia ("we," "our," or "us") operates the website crochevia.shop, an online digital marketplace selling instant-download PDF crochet patterns. Our business address is 1666 Willow Oak Ct, Wichita, KS 67230, United States. You can contact us at support@crochevia.shop.

2. Information We Collect

We collect the following categories of personal data when you interact with our website:

Contact Data: Name and email address provided during checkout or newsletter signup.
Transaction Data: Order history, digital product downloads, and payment confirmation details.
Usage Data: Pages visited, browser type, device type, IP address, and referring URLs collected via cookies and analytics.
Communications: Messages sent to our customer support team.

We do not store full payment card details. All payment processing is handled by secure third-party processors (e.g., Stripe, PayPal).

3. How We Use Your Information

To process your orders and deliver digital download links via email.
To respond to your customer support inquiries.
To send order confirmation and transactional emails.
To send our newsletter, if you have opted in (you may unsubscribe at any time).
To analyze website traffic and improve our product catalog.
To comply with legal obligations.

4. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA), we process your personal data on the following legal bases:

Contract performance: Processing your purchase and delivering digital downloads.
Legitimate interest: Improving our website, preventing fraud, and analytics.
Consent: Newsletter marketing (withdrawable at any time).

5. Data Sharing & Third Parties

We share your data only with trusted partners who help us operate our business:

Payment processors (Stripe, PayPal) — for secure transaction processing.
Email service providers — for sending order confirmation and newsletters.
Analytics providers (e.g., Google Analytics) — for understanding website usage.

We do not sell your personal data to any third party.

6. Your Rights

You have the right to: access, correct, or delete your personal data; withdraw consent for marketing; request data portability; and lodge a complaint with your local data protection authority. Contact us at support@crochevia.shop to exercise any of these rights.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, typically no longer than 5 years for transaction records, or until you request deletion.

8. Cookies

We use cookies and similar tracking technologies. Please see our Cookie Policy for full details.

9. Contact

For all privacy-related inquiries: support@crochevia.shop

Crochevia · 1666 Willow Oak Ct · Wichita, KS 67230 · United States